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Conceptual model of service quality (servqual) source : zeithaml, et al

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Table 1 from A Conceptual Model of Service Quality and Its Implications

How to bridge the five service quality gaps

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(PDF) E-service quality: A conceptual model

Conceptual model for understanding and improving e-service quality

Conceptual model of service quality (zeithaml et al., 1990) word ofFigure 1 from proposed conceptual model for e-service quality in Table 1 from a conceptual model of service quality and its implicationsConceptual model of service quality, adapted from parasuraman el al.

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